To ensure the smooth running of the front desk on a daily basis, liaising between the guest and all departments […]
Monitor and action feedback received through guest satisfaction surveys, 3rd party websites and from clients after and during their stay and resolve any client disputes and complaints in a professional manner and within guidelines issued
Ensure that payment is verified upon check-in and follow the procedure for each different payment type […]
To anticipate and rectify problems to ensure the guest's well-being and satisfaction within the hotel […]
Previous management experience of...